Monthly Archives: January 2013

Callcenterindia.us – Reasons For Hiring Us

Posted on by

Call Center India is one of the best offshore back office support services providers in the BPO industry. We deliver some of the most effective and client focused services to global organizations. Some of the reasons for hiring us include our state of the art global delivery center, strong quality assurance protocols, Expert agents and cost-effective services.

Further, we assign a dedicated project manager to each client who stays in regular contact with them and makes sure that their process is running properly. Our dedication towards our clients and our adherence to high quality services makes us an ideal choice for organizations that need call center services and back office support services.

Four steps of the back-office efficiency cycle

Posted on by

The secret of an efficient back-office like Call Center in India is compliance to the efficiency cycle. The four crucial steps of this cycle are shown below.  A good management at each step results into excellence in the back-office operations.

 It begins with development of the plan which results in a schedule of work for each person after computing the available resources and work volume.

Then we have to ensure quality in the processes, by formulating a stringent quality check-mechanism.The hallmark of best offshore back-office vendors is a zero tolerance for errors.

Next, we have to utilize the available data and organize the generated data. The privacy of sensitive client data is the first priority always.

Finally we have to execute the process and each resource has to deliver the performance. So that the end product achieved par excellence and delights the clients. The emphasis is on punctuality of delivery to the clients in the specified turn-around time.

Whatever may be the task, whether data processing or e-mail support, this efficiency cycle applies to all the back-office operations alike.

Back Office Data Management Services

How to Maximize the Profits from your Call Center Services

Posted on by

Earning profit is perhaps the most important part of any business as organizations cannot survive without making a proper profit from their services. All the efforts and strategies are ultimately aimed at generating maximum profits for the business. Call centers have become a critical part of today’s business environment. Almost every industry outsources some of their business work to call center service providers as it offers them great advantages.

Call centers are also organizations who work to generate profits from their activities. Mentioned below are three points that could help call centers in maximizing their profits.

1: Make the Agent Desktop Simple: We have seen that most of the call centers make their agent’s desktop complex and complicated. They think that it would enhance the performance of their agents. However, the truth is that it usually confuses agents and has a negative effect on their performance. It is suggested that you simplify the desktops of your agents and arrange it in such a way that they can easily work on it. The desktop should be simple and based on dynamic upgraded technology that could actually make their task easier. Further, there should be no decoration on their desktops at it would only distract agents from their work.

2. Dynamic Scripting: More and more call centers are moving on to dynamic scripting to guide their agents through calls. This ensures that they are able to deliver a positive and consistent customer experience. This can be done by providing an actual verbal script to them or by providing them the next steps for the call that they are handling.

3. Automate Tasks that are Routine: There are many tasks in a call center that are routine. These tasks could be easily automated as the technology is already there. Automation of these tasks would reduce some of the unnecessary workload of agents. They could divert their extra time and energy on the more important tasks that could actually help in enhancing the profits of your call center.

We suggest that you start working upon the above points and then move forward to the more complex options for increasing the profits from your call center services. Whether you are offering data capturing services or call center outsourcing services, these tips would be helpful for all. Further, we would like you to share some of your own ideas that could aid call centers in enhancing their profits.

Vision 2013 and New Year resolutions for back-office services

Posted on by

Celebrations for welcoming the New Year have concluded, and now is the time for some brainstorming for the year ahead. Therefore we convened and all-staff meeting at Call Center India to determine how should we plan our next year. All of us put our ideas on the table about what can we do to make this year exceptionally successful and make our various solutions like offshore Email Support Services, order processing etc. as more efficient and effective. Some of the ideas which were endorsed by the majority were later adopted as our Vision Document and the New Year Resolutions.

Our draft adopted as Vision 2013 read

In the year 2013, we will be driven by the sole goal of ensuring 100% satisfaction of our clients.  Irrespective of whether our client is a small business or a big business house, we shall always value both of them equally and ensure the highest quality services to each of our client.

This draft captured the shared vision of all the employees at Call Center India. Apart from this, we also penned down our New Year Resolutions to be observed collectively by entire staff. Our Resolutions for this year are:

Take all initiatives to the level of ‘Finish’iative

Often we are all eager and excited to take the first step in a new direction, but we run out of steam somewhere midway. But this year we will give priority to taking every task to its logical conclusion. Completion matters!

Always see time as the sand slipping from your fingers

Often we forget that time is a finite resource. While you can earn back the money you spent, but it is impossible to earn back the time which is once spent. Therefore we always treat time as extremely precious and value punctuality in all our projects of back-office outsourcing.

High-Quality with out of the box thinking

For all the various kinds of offshore Data Entry Services, Data Capturing Services etc. that we offer, data capturing services or catalog processing services, etc. we know that ordinary work will get only ordinary results. To achieve anything extraordinary, you will have to have ideas different from the rest as well as the dedication to always strive to achieve quality.

We step in the year 2013 armed with our new vision and new resolutions, with the promise of delivering excellent offshore back-office services, this year too.