Success of Front Office depends on Back Office Efficiency

Posted on December 14, 2012 by admin

Every business wants to put their best foot forward in front of the customers and therefore the front office gets a lot of attention.The best persons are deployed at the front office and the best material equipment or technology is made available at the front office, to ensure a favorable first impression on the customers. But seldom do businesses realize that the performance of the front office is directly dependent on their back-office.

We at Call Center India understand this crucial linkage and therefore serve our clients with premium back-office outsourcing services. We are always happy to explain the importance to our clients. Just picture this scenario:

You have a business which sells shoes through a showroom. Now it is immensely important for your business to have a classy showroom which displays your chic collection of shoes in a manner that accentuates their glamor appeal. So it is important for you to have a fancy décor at the showroom and courteous sales persons. But this is not enough! You also need a well- managed inventory of shoes, a robust system to manage the logistics, and a hassle-free delivery to the showroom from the place of production. If you don’t have it, then definitely your showroom will suffer as the stock will not be upgraded regularly and the sales will dip. So you can clearly see that an efficient back-office, which will execute data entry services and other miscellaneous functions, is actually the foundation of a successful front-office.

This is why we at Call Center India provide you with most cost effective back-office processing services to streamline these processes. If you have haphazard functioning and inefficiency in the back-end then it will prove detrimental for all your business operations. So don’t neglect the back-office and get it back in your list of priority, otherwise despite your utmost efforts in the front-office, the business will not boom up to its true potential.

Is your Offshore Back Office Reliable?

Posted on November 21, 2012 by admin

Reliability has emerged as the biggest concern for enterprises that want to outsource to take advantage of the lower costs offshore. A lot of cases of fraud by the outsourcing vendors have been reported in the media and many more are unreported. These cases have marred the reputation of the entire offshore IT and ITES industry. A spade should be called a spade, and there is no defense for such fraudulent companies. But we should also take care not to paint everybody with the same brush. There are many genuine companies which adhere to the highest standards of quality and provide affordable 24×7 services. But identifying and selecting such service providers might not be so easy.

We at Call Center India want you to always do business with a trust worthy vendor. A lot of crucial data is shared when you outsource Data Conversion Service to an offshore company. Here are some of the tips which you must follow to ascertain the reliability of your Back Office Processing Service provider.

Ask the complete address of the company, including local landmarks. Try to verify the authenticity of this address.

Most of the fake companies don’t have any address beyond their website url. You should verify the company’s claims about its infrastructure etc. And find out if they have a brick and mortar office outside of the virtual world. Asking for a virtual tour of the office over skype is a good idea.

Study the company’s website and speak to their staff

A professional website will always be rich in information, and have grammatically correct and impressive content. If the website is shoddy, it definitely indicates towards an unprofessional vendor. You must enquire how much staff the company employs – and you must insist on speaking to various members of their staff. Doing so will give you a fair idea about their skills and capabilities.

Check whether the invoice is drawn by the company or some individual.
You must take any wrong-doing or suspicious errors in the billing process as very seriously. Insist on a secure mode of payment like PayPal etc.

So go ahead and ensure the reliability of the offshore Back Office company before entrust them with your work!

E-mail Support Services: Need of The Times

Posted on November 16, 2012 by admin

Letters have disappeared ever since e-mail replaced the snail mails. Personal as well as professional communication is now preferred through e-mails. These days even contracts are also being signed in soft copy, which were conventionally always signed on paper. It is obvious then that the customers also prefer to communicate through emails- but the question is that are the enterprises ready? Do they have adequate e-mail support staff to communicate efficaciously?

Probably not in-house, and that is why off-shore email support services vendors are much in demand and enterprises want to outsource back-office services of e-mail and live chat support.

Let’s assume that an enterprise has a thousand customers. On any given day, 10% of them, about 100 persons, are likely to send an email to the company. The mail could be regarding a problem that they are facing with the product, or the email could be regarding an order of more services or products. Whatever the email may be about, it is important that to acknowledge and respond appropriately to each and every email.

And replying to hundred emails daily is no mean task. It requires dedicated and consistent effort. If replying is not regularly performed, then the nu-replied emails will pile up, which will adversely affect the health of relationship with the customers.

Besides replying, enterprise also needs to send e-mails to the list of clients which are like promotional offers, or newsletters. While sending out e-mails in bulk, you must ensure that they don’t land up in the spam section.Customers should be able to receive the emails in their inbox and be able to engage in a conversation.

Accomplishing all this requires professional email support. While any Tom, Dick and Harry can compose an e-mail and send it, but to write substance in that email requires intelligent professionals, like the ones we have at Call Center India!

First choice for Insurance Claims Processing

Posted on October 30, 2012 by admin

Call Center India has been offering dedicated Data and Back office services ever since its inception. One of our first clients availing these services was an Insurance company based in Florida, which required support for processing of the thousands of claims which they received each day. They needed an efficient Data Processing services which could take off the burden of managing reams of papers.

We struck a deal with the client when they were looking for an inexpensive offshore Back Office Solutions company. Our quote fit in their budget and our infrastructure had impressed them, so the project began.

We addressed their claims both online as well as offline. Customers’ claims were addressed promptly and swiftly by our team working at the back end. Before finally approving any claim, a scrutiny of each of the claim was done. A detailed report was maintained by us, which listed the reasons for rejecting of any claims. This meant that the disgruntled customers could be clearly told the reasons why their claim didn’t get through.

The back-office support Outsourcing helped the company to streamline its business process a great deal. They could now focus on expanding their business by getting more customers for their insurance policies, while the claims processing was taken care of by us.

This meant that the company could focus on its expansion. As a result, the insurance company opened branches in other states of U.S. like Georgia, South Carolina, North Carolina, Alabama, Mississippi and Louisiana. And our client outsourced all the data processing work of its all offices to Call Center India. So while our client grew, we also ramped up the size of our Claims Processing team.

We remained the first choice of our Client throughout.

Today we celebrate the fifth anniversary of our successful business relationship. And hope that our relationship continues for years to come, and with each of our clients.

Bring life to your business with Live Chat Support

Posted on October 26, 2012 by admin

A lot of businesses these days are dependent on online customers. But sales don’t go up just by featuring in the top ranks or by getting a lot of traffic to your site. There is no sale, no profit, until you actually sell! And there is no selling until you have a dedicated salesperson.We at Call Center India (US) believe that just like in a showroom where someone is standing behind the counter always to greet the customers, similarly you need a person to greet every visitor to your site in your online business.How?Through Live Chat!A lot of online businesses actually overlook the need of this tiny chat box on your website which says – ‘Hi, welcome to our website, May I help you?’Engaging through chat, you can guide your traffic to your products and direct them to make the purchase. Live Chat Support enhances the user experience and customer engagement.

But not every chat support service provider is up to the mark. Call Center in India gives you a list of 3 things that you must check and ensure before picking your vendor. These 3 things are:

1. Simplicity of chat support software:

The Chat box ought to be simple and easy to use. If the interface of chat box is complex, then it defeats the purpose of having a chat box to help your customers. If a customer needs help to know how he can get help, then it’s not a good situation for sure!

Also you must ensure that the chat support software is not blocked by the pop-up blockers.

2.Pro-active communication approach

You must not wait for the customer to ping you. Instead you should be the first person to initiate the conversation with a welcome message. The Customer Support Executive who is chatting on behalf of your business ought to have courteous communication skills.

3. Stay Live 24/7

Unlike the showrooms which have shutters down after the market closes, the websites are always up and running. So your chat support should also be 24×7 as you can get visitors even in the midnight.

Keeping these 3 things in mind, choose your Live Chat Support services and bring your business to life.

Data Capturing or Data Entry – What does your business need?

Posted on October 9, 2012 by admin

We often receive requests for Data Entry services when the client can make do with Data Capturing. And often clients demand Data capturing services whereas it can be done only through Data Entry. Many of our clients use the two words interchangeably, not realizing that these are not synonymous services.There is however a minor difference in the method of the two techniques.Data Entry essentially requires a human Agent to convert the physical data into digital data. Data Capturing on the other hand doesn’t require manual effort for entering the physical data into digital.

An example of Data Entry is when a person is typing the data given in a form into an excel sheet. And an example of Data capture is the bar code sensing by laser beam at a supermarket. Another example of Data Capture is OCR – or the Optical Character Reader, which can directly scan your documents and convert them digitally as it is.

There are just minor formatting and accuracy errors which need to be manually corrected and edited. Otherwise OCR can be considered as automated data entry.But there is one limitation; OCR doesn’t work too well for handwritten notes. Because computers haven’t yet become so advanced that they can understand individual handwriting as it is.

Data Capturing works when your data is such that it has boxes for ticking or circles for filling and the data is entered in multiple choice question formats. Images or texts that appear like images can be easily stored digitally through the data capturing method by OCR. However for hand-written data, like in a descriptive form, you will have to use Data Entry services only.

As Data Entry requires a human resource, so it costs more than what a Data Capturing service would cost. Also it is more time consuming.

This info graphic sums it all up:

Hope this helps our clients to determine what their business really needs!

Get the burden off your back by outsourcing the Back-Office Services

Posted on September 26, 2012 by admin

Some tasks are so tedious that nobody likes to do them. And Data Entry is just one of those.

Our clients confess that typing out what is written on paper into a digital word file, is the most unexciting job. As you have to shut your thinking and just copy the text word for word. And that is why none of the staff of our clients wants to do such dreary work and they shirk the responsibility of finishing this job.

And you can’t blame them, as you know too well that it is one of the most time-consuming and most dull jobs to do.

But the work needs to be done, otherwise it will become like a ball and chain for your business. And our OCR scanning has rescued many such businesses that have volumes of data entry work. Outsourcing is not just about delegating your boring job to somebody else on the other side of the globe. It is getting work done in a smarter and more efficient way.

Here at Call Center India (US), we use the OCR technology to have quickest data entry. OCR, the acronym for Optical Character Recognition, is basically a technique of scanning the document which you want to be converted into a digital Entry.The machine converts the scanned image into editable text.

However this text is not always accurate and needs to be proof-read and edited by a person. But still the workload is substantially reduced as with OCR you needn’t type everything from scratch. We have a quality control team which ensures that each document is absolutely error-free.

So don’t get bogged down by the reams of paper for Data Entry. Get smart with OCR and Outsourcing your back office services.